We rate the place at 6.4/10!. This place was visited and rated 841-times
What our travelers says:
7 months ago Oguzsaid the following about this gem:Great central location right in the heart of Casemates Square, very easy to reach. The seating area is spacious and comfortable, and the atmosphere is relaxed. You’ll find the classic Burger King menu here, with all the familiar options. It can get a bit busy during peak hours, but overall it’s a convenient and quick fast-food stop. Outdoor seating is a nice bonus. A reliable option if you’re looking for something familiar while in Gibraltar.
9 months ago Neofytos Panagidessaid the following about this gem:I ordered from the pos right in front of the cashier and choose to pay Cash at the register, my order total was 8,8£. But when I arrived at the register he completely put something else and I ended up paying 14,5£. Keep in mind that before I paid I informed him and told him my order, but the cashier wasn’t bothered not even questioning what I’ve said. 0/10, if I wanted to be treated as a clown I would have gone to McDonald’s.
1 year ago Rupa Nag- in short, this experience can be described as follows:Dear Burger King I would like to share my recent experience which really disappointed me. I visited the Burger King Gibraltar at casemate square on 27/12/2024 and had the worst experience of my life. I ordered one king Dabiz Chicken WITHOUT the bacon. I selected ‘Remove’ option at the kiosk while ordering. Another King Dabiz chicken was As is which had the combo. While i checked the food after getting from counter i found both the burgers had bacon and i thought it’s a simple human mistake. I went to the counter with the bill and the burger and requested them to either take back the burger and refund the money or get me a replacement burger without the bacon(i was ok even if they give veg burger). I clearly selected the ‘remove’ bacon while ordering so i am supposed to get what i ordered. It is not my problem that your kiosk machine din’t include the remove option in your bill. If you can’t give customer what they have paid for shut your business down. You can check your security camera if I have selected’remove’ bacon option or not. To my utter surprise the lady(wearing gray shirt) told me she spoke to the manager and manager said they can neither give a replacement burger without bacon nor refund. So Burger king my suggestion is: remove faulty kiosk: It is not my problem that your kiosk machine din’t include the remove bacon option in your bill. Don’t give the option for selection if you can’t provide the service. It’s same as cheating with customers . be customer friendly. When i said i can’t eat bacon(religious reason), the lady at the counter din’t bother at all. She kept on saying she can’t give replacement/money back. Teach some empathy to your employees specifically the managers. I visited many countries and many burger food places including Burger king/ mac d etc. I always select remove bacon whenever i order similar burger. I never faced any challenges. This is the last time i have visited burger king for sure and will never recommend this Gibraltar brach specifically to anyone i know. Hope you improve your services and give value to customer experiences. Thanks Rupa
6 months ago Kevin Pelokedescribed this experience as follows:The food is really tasty better than the burgers in Germany
10 months ago Moon Handexplained best how he liked it:This was my first visit since the franchise was refurbished a while back. Buoyed by the frequent an new adverts on Radio Gibraltar, my expectations were raised...but quickly diminished. Sure, the refurb makes the place look better and the ordering screens bring this franchise, at last, inline with others in the World. But...in the late afternoon of Monday 28th April, there were no signature Whopper Vegetals (vegetarian), and they had run out of concentrate for all but 2 of the soda varieties - nice sellotaped paper strips, by the way, on the drink machine; very professional, not! How on earth can you run out of key items like this? This is just hopeless stock control and planning and reflects badly on this business and it's management. See the pics as evidence.